DEFINITIONS

Personal Information
Means information that identifies, relates to, describes, or could reasonably be linked to an identifiable individual. This may include name, phone number, email address, service address, IP address, or service history.

Business Contact Information
Means information used to contact an individual in a business capacity, such as business name, job title, business phone number, business email, or business address.

Privacy Contact
The individual or department responsible for overseeing compliance with this Privacy Policy and applicable privacy laws.

POLICY 1 – COLLECTING PERSONAL INFORMATION

1.1
Where the purpose for collecting personal information is not obvious, we will explain why the information is being collected at or before the time of collection, either verbally or in writing.

1.2
We collect only the personal information reasonably necessary to fulfill the following purposes:

• To verify customer identity
• To schedule service appointments
• To provide HVAC installation, maintenance, and repair services
• To prepare estimates and invoices
• To communicate service updates or appointment reminders
• To respond to customer inquiries or requests
• To improve customer service and website functionality
• To meet legal, regulatory, or safety requirements

POLICY 2 – CONSENT

2.1
We obtain consent to collect, use, or disclose personal information except where permitted or required by law.

2.2
Consent may be express or implied, such as when a customer voluntarily submits information through our website, phone, or in person for service-related purposes.

2.3
Customers may withdraw consent at any time, subject to legal or contractual restrictions. Withdrawal of consent may limit our ability to provide certain services, and we will explain any resulting impacts if applicable.

SMS Opt-In Examples

Web Form Checkbox Consent

The following is an example of how SMS and call consent may be collected through our website forms.

POLICY 3 – USING AND DISCLOSING PERSONAL INFORMATION

3.1
Personal information is used or disclosed only for purposes identified at the time of collection or for purposes reasonably related to those purposes, including:

• Providing HVAC services
• Communicating about appointments, service updates, or invoices
• Responding to customer inquiries
• Improving our services and operations

3.2
We do not sell personal information. Personal information is not shared with third parties for marketing purposes.

3.3 Messaging (SMS/Text) Terms & Conditions

By providing your phone number to Grizzly Heating & Air, you consent to receive SMS or MMS messages from us. These messages may include:

• Appointment confirmations and reminders
• Service updates or notifications
• Account-related communications

Marketing messages (such as promotions or special offers) will only be sent if you provide prior express consent.

Consent & Opt-In
By submitting your phone number through our website, service forms, or other opt-in methods, you authorize Grizzly Heating & Air to send text messages to the number provided. Consent is not a condition of purchase.

Message Frequency
Message frequency may vary depending on service activity but is generally limited.

Opt-Out
You may opt out at any time by replying STOP to any message. You will receive a confirmation message and no further messages will be sent unless you opt in again.

Help
For assistance, reply HELP or contact us at schedule@grizzlyhvac.com.

Message & Data Rates
Standard message and data rates may apply depending on your mobile carrier.

Data Privacy
Phone numbers and opt-in data are used only for the purposes described above and are not sold or shared with third parties for marketing.

POLICY 4 – RETENTION OF PERSONAL INFORMATION

4.1
Personal information is retained only as long as necessary to fulfill its intended purpose or to comply with legal or business requirements.

4.2
Where personal information is used to make a decision that directly affects a customer, it will be retained for a reasonable period to allow access or review upon request.

POLICY 5 – ACCURACY OF PERSONAL INFORMATION

5.1
We make reasonable efforts to ensure personal information is accurate and complete.

5.2
Customers may request corrections to their personal information by submitting a written request with sufficient detail to identify the information and the correction requested.

POLICY 6 – SAFEGUARDING PERSONAL INFORMATION

6.1
We protect personal information against unauthorized access, use, disclosure, modification, or destruction.

6.2
Security measures may include:

• Secure data transmission
• Restricted access controls
• Encrypted storage where appropriate

6.3
Personal information is securely destroyed when no longer required, using appropriate physical or electronic methods.

POLICY 7 – ACCESS TO PERSONAL INFORMATION

7.1
Customers have the right to request access to their personal information, subject to limited legal exceptions.

7.2
Requests must be submitted in writing and provide sufficient detail to identify the information requested.

7.3
We will respond to access requests within a reasonable timeframe, generally within 30 days, unless an extension is required.

7.4
If access is denied, we will provide written reasons and explain available options.

SMS & Call Privacy Policy

SMS Opt-In & Consent

By providing your phone number and opting in, you consent to receive recurring automated text messages and phone calls from Grizzly Heating & Air using an automatic telephone dialing system. These communications may include appointment reminders, service updates, account notifications, and responses to service inquiries.

Information We Collect

• Mobile phone number
• SMS and call consent records and communication preferences
• Message delivery status and response history

How We Use This Information

• Send appointment confirmations and reminders
• Provide service updates and follow-up communications
• Respond to customer inquiries via phone call or text message

Message Frequency

Message frequency may vary depending on your interaction with us, but messages are generally limited to service-related communications.

Opt-Out Instructions

You may opt out of receiving text messages at any time by replying STOP to any message. You will receive a confirmation message and no further messages will be sent unless you opt in again.

Help & Support

For help, reply HELP to any message or contact us at schedule@grizzlyhvac.com.

Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan.

Data Sharing

Your phone number and opt-in data are used solely for the purposes described above. We do not sell or share SMS opt-in information with third parties for marketing purposes.

CONTACT INFORMATION